Due to Royal Mail strikes there may be some delays. If urgent please use DPD courier options.

Delivery and Returns

Please be aware our operating hours for processing orders are Mon-Fri between 8:30 and 17:00. Delivery is based on order value and weight. All orders placed before 3pm will be dispatched same day. Orders placed after this with be dispatched the next day. Royal Mail post is limited to small orders under 2kg and is not a tracked service. We recommend using this service for low value and non-urgent orders.

We are unable to deliver to PO Box addresses and individual boats so please make sure you provide us with a marina office address.

We are unable to participate in the VAT Retail Export Scheme, where VAT is reimbursed to customers who are purchasing the goods for personal export outside the UK.

 

Free Delivery

We offer free delivery to orders being delivered to the UK mainland that are over £100 excluding VAT. Any orders requiring freight delivery are subject to a delivery surcharge, the customer will be contacted beforehand.

 

Click and Collect

We offer a click and collect service to be picked up from our Portsmouth branch.

 

Returns

If for any reason you are unhappy with your purchase, simply return it to us in its original condition and packaging within 30 days from date of invoice. Items are only accepted for return if they are in a new, unused and undamaged condition and can be resold.

If the return is due to an error we have made we will gladly refund the delivery charges.

If the item is either faulty or damaged please contact us to arrange for a replacement or refund.

As we have no control over installation, claims cannot be accepted for consequential loss and / or damage to other equipment or personal injury / damage to any third party.

Ex-stock items are subject to a 20% restocking / handling charge, unless returned under warranty, or supplied in error.

All returns shall be made at the risk and expense of the customer. We recommend you use a tracked delivery service for returns for your own protection. If the item sent was our error then please contact us to arrange return.

Should you need to return any item(s), please return back to our address below with a copy of your delivery note. The refund will be processed back via the original payment method.

Returns Department
Furneaux Riddall
Alchorne Place
Portsmouth
PO3 5PA
Contact Number: 02392 668621

DPD UK and Island Rates

Desination

Duration

Up to 30kg

UK Mainland

Next Working Day

£7.99

UK Mainland

10:30am Next Day

£17.50

UK Mainland

12:00pm Next Day

£11.00

UK Mainland

Saturday & Sunday

£11.00

Northern Ireland & ROI

2 Working Days

£14.50

Channel Islands

2 Working Days

£19.00

Isle of Man

2 Working Days

£25.00

Scottish Highlands & Islands

2+ Working Days

£25.00

 

EX VAT


DPD / Royal Mail International Rates

Please note lead times may vary due to customs.

Destination

Duration

Up to 30kg

Denmark

4 DAYS

£25.00

France (including Monaco)

4 DAYS

£25.00

Germany

4 DAYS

£20.00

Italy

4 DAYS

£28.00

Netherlands

3 DAYS

£20.00

Poland

4 DAYS

£22.00

Republic of Ireland

2 DAYS

£14.50

Spain

4 DAYS

£25.00

Portugal

5 DAYS

£30.00

Greece (including islands)

9 DAYS

£55.00

Royal Mail Fixed Rate (up to 2kg)

N/A

£17.00

 

Ex VAT