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Terms & Conditions


About Us

Furneaux Riddall & Co Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] furneauxriddall [dot] com.

Our Contact details:
Furneaux Riddall & Co Ltd
Alchorne Place, Portsmouth, Hampshire, PO3 5PA. United Kingdom
Phone: 023 9266 8621
Email: sales [at] furneauxriddall [dot] com
VAT No: GB 107 4600 03

Making A Purchase

Making a purchase could not be easier. Browse our products, click on any items you wish to buy, they will be added to your shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard & PayPal. Card payments are pre-autherised only and payment will be taken once the order has been dispatched. PayPal payments are paid up front, so if any additions are made a new PayPal invoice will need to be sent for payment which may delay the order.

Shipping And Handling

Items ordered directly from this website can be shipped to a UK Mainland address only.

For International Orders, please complete the online form available from the homepage giving details of your requirements and location for an estimate of international carriage costs.

Delivery Schedule

We endeavour to make sure your order is processed quickly and strive to ship it within one business day. However in some cases due to heavy order volume, it may take more than two business days to process your order.

Back Orders

If your item is not in stock, we will back order for you. After you receive your order delivery confirmation you have the option to cancel the back order if you would rather not wait.

Tax Charges

For all UK orders 20% VAT is added.

Credit Card Security

All credit card numbers are encrypted through our Sellerdeck Payment Service. No card numbers are displayed on our systems and are not held in clear text on any web site.

Guarantee

To guarantee your satisfaction we operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. We will issue a full refund for the price you paid for the item.

Reaching Us

If you need to contact us, please email us at sales [at] furneauxriddall [dot] com, alternatively, you can phone us on 023 9266 8621 (International +44 023 9266 8621).

Privacy Policy

Furneaux Riddall & Co Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. We will issue a full refund for the price you paid for the item.

If the return is due to an error we have made we will gladly refund the delivery charges.

If the item is either faulty or damaged please contact us to arrange for a replacement or refund.

When returning an item, for your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

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